How far has the GBS industry actually come on AI — and how much is still just hype? We put that question to Naomi Secor and Barbara Hodge of SSON Research & Analytics, two of the most authoritative voices in shared services. From Agentic AI and shifting service delivery models to the expanding scope of GBS, this is your no-nonsense reality check on where the industry really stands.
How far has the GBS industry actually come on AI — and how much is still just hype? We put that question to Naomi Secor and Barbara Hodge of SSON Research & Analytics, two of the most authoritative voices in shared services. From Agentic AI and shifting service delivery models to the expanding scope of GBS, this is your no-nonsense reality check on where the industry really stands.
As enterprises shift from AI pilots to full-scale deployment in 2026, the real challenges emerge — and 40% of agentic AI projects are predicted to fail. In this episode of GBS Rewired, host Sally Fletcher sits down with CK Taneja, SVP of Transformation and Innovation at Northern Trust, to unpack the operational, governance, and architectural challenges of scaling agentic AI; and how to ensure your organization beats the odds.
This episode explores the importance of user experience (UX) in global business services. KONE's substantial investment in UX has been a cornerstone of its recent strategic initiatives, focusing on making work easier for business users across 50 countries. Jan discusses how UX is not just about technology but also about cultivating behaviors and ownership among team members to drive seamless operations.
This episode explores how AI is transforming Global Central Operations, from improving data ingestion and operational efficiency to turning dashboards into intelligent decision-support systems. It also discusses practical AI adoption strategies, leadership decision-making in a fast-moving tech landscape, and the evolving impact of AI on jobs and the future leadership pipeline.
Discover the shift from traditional automation to Agentic GBS, where AI agents move beyond tasks to orchestrate true end-to-end processes. We explore the "human in the lead" era, why most leaders struggle to prove AI’s ROI, and the urgent roadmap for preparing your people, data, and governance for an autonomous future.
This podcast is for leaders reinventing Global Business Services for the Age of AI. In each episode, GBS executives and transformation leaders share real-world lessons on redesigning operating models, modernizing data, simplifying processes, and reshaping talent to unlock AI at scale.No hype;just what works.
GBS leaders, Shared Services executives, transformation heads, digital and AI leads, CFO organizations, and enterprise change-makers.
It focuses on execution. Less theory, more lived experience. Real examples, real obstacles, real outcomes.
